Role: Office Administrator
Location – Windslade Park – Exeter.
Hours – 37.5 hours a week
Hours of work - Monday to Friday 08:30 – 17:30 ( 1 hours unpaid lunch )
Bleep 360 Care – Who are we?
Bleep 360 Care are a rapidly expanding National Care Provider, operating OFSTED and CQC provision across the UK. With Homes throughout Plymouth, Devon, the Midlands and the Wider Home Counties; this great opportunity is to assist with the running of one children’s home offering the very best in Care and Support.
Bleep 360 has one very clear philosophy that typifies who we are and that is “going the extra mile even if it means building the road”. This is something that is often felt by all those who we support and all those who we work with and so the successful candidate will possess the traits that puts the best interests of children and young people at the heart of everything we do.
Role - Office Administrator
Bleep 360 Care are looking for a reliable office administrator to work within our care team. You will undertake administrative tasks ensuring the care team have adequate support to work efficiently.
Responsibilities:
- To support and work alongside the clinical administrator
- To be the first point of contact for visitors coming into the office.
- Responsible for triaging phone calls and transferring to the relevant person within the organisation.
- Managing correspondence (emails , packages , letters )
- Assisting with referrals.
- Booking meeting rooms if required
- Taking minuets within key meetings
- Supporting with filing of documents and maintenance of our electronic care planning system.
- Maintaining stock supplies
- Maintaining office equipment, software, and liaising with IT where there are faults or IT issues.
- Managing invoices
- Ensuring all individual within the business have adequate equipment upon induction.
- Managing purchases within the organisation.
Required Key Attributes:
- Confident, honest with a mature attitude
- Experienced with working in a team
- Is able to liaise, work and communicate effectively with multiple parties in order to achieve a desired outcome
- Able to work within a busy team.
- Self-motivated
- Respectful and understanding of keeping information confidential
- Adaptable to change; someone who is able to effectively respond to change.
- Time keeping
- Skilled Communicator
- An ability to work autonomously and to engage well with a team
- An ability to organise time and prioritise tasks
Qualifications
Desirable
Educated to GCSE level or equivalent
GCSE Mathematics & English (C or above)
Experience
Experience of working with the general public
Experience of administrative duties
Experience of working in a health care setting as a medical secretary
Skills
Excellent communication skills ( written and verbal )
Strong IT skills
Clear polite telephone manner
Competent in the use of office and outlook
Online care planning system skills
Effective time management ( planning and organising )
Ability to work as a team member
Good interpersonal skills
Ability to follow policy and procedures
Personal qualities
Polite and confident
Flexible and cooperative
Motivated
Forward Thinker
High Levels of integrity and loyalty
Enthusiastic and approachable personality
Ability to work under pressure
Attention to detail
Other Requirements
Flexibility to work outside of core office hours
Disclosure and Barring (DBS) CheckDeputy Registered Manager Job Specification
Bleep 360 Care – Who are we?
Bleep 360 Care are a rapidly expanding National Care Provider, operating OFSTED and CQC provision across the UK. With Homes throughout Plymouth, Devon, the Midlands and the Wider Home Counties; this great opportunity is to assist with the running of one children’s home offering the very best in Care and Support.
Bleep 360 has one very clear philosophy that typifies who we are and that is “going the extra mile even if it means building the road”.
The below is aimed at an individual with a strong background in supporting children and young people with a range of learning difficulties, mental health conditions as well as emotional and behavioural difficulties
Duties
Ensuring the smooth running of the care package and overseeing care teams, attending meetings with external agencies specifically social care, ensuring the best possible care is provided, consider the development of the adults and young people in our care.
You will need to keep all relevant parties up to date with vital information regarding the care of the adults and young people we support.
You also will be responsible for: supporting the registered manager in ensuring that local services adhere to CQC’s key outcomes, Ofsted’s 9 quality standards and our internal quality standards, making sure that these are upheld with the highest regard.
Auditing, improvements, staff supervision, mentoring and staff training, Weekly risk management meetings are also essential for you to attend with Social Care to discuss individuals supported.
You will need to create care plans and risk assessments for the individuals in your care and to ensure the staff stick to these plans to provide the safest care. You will also need to review these plans regularly and update them if it is required.
You will be passionate about the delivery of first-class care to adults with learning disabilities and associated mental health issues and children and young people who may have experienced significant trauma in their lives, always putting their best interests first. In addition, you will also be responsible for supporting the ongoing development & training of staff ensuring our service provisions maintain the highest standard of care in accordance with quality, OFSTED & CQC standards and regulations.
Essential Qualifications
Degree/QCF Level 5 in Health and Social Care – or be working towards the completion of this
GCSE English minimum of a C
Responsibilities:
· Management of staff
· Supervision of staff
· Deputising when manager is not on duty
· Potentially helping out with rota management
· Willing to be client-facing i.e. attending external stakeholder meetings i.e. review meetings/ best interest meetings
· Doing pre-screen risk assessments/ risk assessments of referrals
· Writing reports to aid successful placements
· Longer-term transition into management with management and leadership training
· Supporting the placements to operate to CQC / OFSTED registration and to an outstanding level
· Supporting the delivery of high-quality care at all times
· Ensuring that all current legislation is met and exceeded.
· Develop and maintain key relationships with individuals we support, staff, parents and all other stakeholders.
· Be aware and safeguard the emotional and physical wellbeing of the individuals we support.
Key Attributes:
· Confident, honest with a mature attitude
· Experienced with working in & leading a team
· A forward, logical thinker. Can provide solutions to problems; able to identify inefficiencies with a system or function and can think of possible solutions to resolve
· Is able to liaise, work and communicate effectively with multiple parties in order to achieve a desired outcome
· Able to deal with pressure; lead by example to work under respective conditions and to come out with the best possible outcome
· Self-motivated and able to motivate others
· Capable of coaching and training others
· Respectful and understanding of keeping information confidential
· Ambitious
· Adaptable to change; someone who is able to effectively respond to change. Confident in rolling out and enforcing/ supporting relevant changes to the team and company (if
· An ability to organise time and prioritise tasks
· A calm demeanour, particularly whilst incidents are occurring in the work place
· An ability to support staff and to enable staff to manage any workplace stress
· Willingness to participate in on-call rota
Desired (but not required) experience
· Experience with holding team meetings
· Experience with carrying out appraisals, supervisions and performance reviews
· Experience with managing annual leave, sickness and lateness for team members
Job Type: Full-time
Salary: £22,000.00-£220,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Gym membership
- Referral programme
- Work from home
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- Exeter: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: AAEX
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